Your privacy, in plain English.

Who we are

The Emergency Electricians provides 24/7 emergency electrical callouts across Greater Manchester and Cheshire East. We are the emergency response arm of Mister Electrics. In this policy, "we", "us" and "our" mean The Emergency Electricians. We are the data controller for the personal information described below.

The information we collect

We only collect what we need to respond to your enquiry and carry out the work. Depending on how you get in touch, that can include:

• Your name and contact details, such as your phone number and postcode.
• Details of the problem you are describing and any message you send us.
• The address where the work is needed, once we arrange a visit.
• Basic technical information from our website, such as your browser type, collected through cookies.

How we use your information

We use your information to call you back, arrange and carry out the work, keep a record of the job and respond if you contact us afterwards. If you have a query or a complaint, we use your details to deal with it. We do not send marketing unless you have asked us to, and you can opt out at any time.

Our callback form

When you send a callback request through our website, the details you enter are delivered to us by email through Netlify, the service that hosts this site. Netlify processes the submission on our behalf so that we receive your request. We use the information only to call you back and help with your enquiry.

Our legal basis

We rely on legitimate interests to respond to your enquiry and run our business, and on the performance of a contract when we carry out work you have asked for. Where the law requires it, such as for any marketing, we rely on your consent.

Sharing your information

We do not sell your personal data. We share it only with the electricians and staff who need it to do the job, with our sister company Mister Electrics where a job is better handled as planned work, and with trusted providers who help us run the business, such as our website host. We may also share information where the law requires it.

Cookies

Our cookie policy lists every cookie this site sets, what each one is for and how long it lasts, including the analytics cookies that are only set if you switch them on. To change your choices at any time, use the Cookie settings link in the footer of every page.

How long we keep it

We keep your information only for as long as we need it. Job records are kept for as long as we are required to for tax, insurance and safety reasons, and enquiries that do not lead to work are removed once they are no longer needed.

Your rights

Under UK data protection law you have the right to ask for a copy of your information, to have it corrected or deleted, to object to how we use it and to ask us to restrict its use. To make a request, call us or email us using the details below and we will help.

Complaints

If you are unhappy with how we have handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.

Changes to this policy

We may update this policy from time to time. Any changes will appear on this page with a new date at the top.