Terms and Conditions
Welcome to The Emergency Electricians ("we," "our," or "us"). These Terms and Conditions govern your use of our website https://theemergencyelectricians.co.uk (the "Website") and the services we provide. By using our Website or services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these Terms, please do not use our Website or services.
1. Services
The Emergency Electricians provides emergency electrical services, including but not limited to, power restoration, fault finding, and electrical repairs (the "Services"). Our Services are available 24/7, and all work is performed by licensed and qualified electricians.
2. Booking and Payment
2.1 Booking
You can book our Services via phone, email, or through our Website. Upon booking, you agree to provide accurate and complete information.
We will confirm your booking via email or phone and provide an estimated time of arrival.
2.2 Payment
We charge a flat rate for emergency call-outs. This fee covers the initial response and diagnosis.
Additional work or repairs beyond the initial diagnosis will incur additional charges. We will provide a clear and transparent quote for any additional work before proceeding.
Payment is due upon completion of the Services, unless otherwise agreed. We accept various payment methods, including credit/debit cards and online payments.
3. Cancellations and Refunds
3.1 Cancellations
If you need to cancel or reschedule your booking, please notify us as soon as possible. Cancellations made less than 3 hours before the scheduled appointment may incur a cancellation fee.
3.2 Refunds
We strive for complete customer satisfaction. If you are not satisfied with our Services, please contact us immediately. Refunds or adjustments will be considered on a case-by-case basis.
4. Liability
4.1 Limitation of Liability
We will perform the Services with reasonable skill and care. However, we will not be liable for any loss or damage caused by events or circumstances beyond our control, including but not limited to, power outages, severe weather, or third-party actions.
To the extent permitted by law, our total liability to you in connection with the Services shall not exceed the amount paid by you for the Services.
4.2 Indemnification
You agree to indemnify and hold harmless The Emergency Electricians, its employees, agents, and subcontractors from any claims, damages, liabilities, and expenses arising out of or related to your breach of these Terms and Conditions or your use of our Services.
5. Warranties
5.1 Workmanship Warranty
We provide a 12-month warranty on our workmanship. If a fault arises due to our work within this period, we will rectify it at no additional cost.
5.2 Exclusions
The warranty does not cover issues caused by misuse, alterations, or work performed by third parties after our Services have been provided.
6. Use of Website
6.1 Intellectual Property
The content, design, logos, and other intellectual property on the Website are owned by The Emergency Electricians or licensed to us. You may not reproduce, distribute, or otherwise use our intellectual property without our prior written consent.
6.2 Website Availability
We strive to keep the Website available at all times but cannot guarantee continuous, uninterrupted access. We reserve the right to modify, suspend, or discontinue any part of the Website at any time without notice.
7. Privacy
Your privacy is important to us. Please review our Privacy Policy for information on how we collect, use, and protect your personal data.
8. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
9. Changes to These Terms
We may update these Terms and Conditions from time to time. Any changes will be posted on this page with an updated Effective Date. Your continued use of the Website or our Services after any changes signifies your acceptance of the revised Terms.
10. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
The Emergency Electricians
07703295654