Privacy Policy
The Emergency Electricians ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://theemergencyelectricians.co.uk (the "Website"). Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
1. Information We Collect
We may collect and process the following types of information about you:
1.1 Personal Information
Contact Details: Your name, email address, phone number, and postal address, provided when you fill out forms on our Website, contact us via phone or email, or when you book a service.
Payment Information: Details of transactions you carry out through our Website or over the phone, including credit/debit card information.
1.2 Technical Information
IP Address: Information about your computer, including your IP address, browser type, and operating system, for system administration and to report aggregate information to our advertisers.
Cookies: We may use cookies to collect information about your use of the Website. For more details, please see our Cookie Policy.
1.3 Usage Data
Website Activity: Information about your visits to our Website, including the full Uniform Resource Locators (URLs), clickstream to, through, and from our Website, services you viewed or searched for, page response times, download errors, length of visits to certain pages, and other interaction information.
2. How We Use Your Information
We use the information we collect about you in the following ways:
To Provide Services: To fulfill our obligations arising from any contracts entered into between you and us, such as scheduling and providing electrical services.
To Process Payments: To process payments and manage your account.
To Improve Our Website: To administer and improve our Website, ensuring that content is presented in the most effective manner for you and your device.
To Communicate with You: To send you information about our services, updates, and marketing communications that may be of interest to you (you may opt-out of receiving marketing communications at any time).
To Ensure Safety and Security: To keep our Website safe and secure and to prevent fraud.
3. How We Share Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:
Service Providers: We may share your information with third-party service providers who assist us in operating our business, such as payment processors, IT support, and marketing services, under contractual obligations to keep your information confidential.
Legal Obligations: We may disclose your information where required to comply with legal obligations or to protect the rights, property, or safety of our company, our customers, or others.
4. Your Rights
You have the following rights regarding your personal information:
Access: You have the right to request access to the personal data we hold about you.
Rectification: You have the right to request that we correct any inaccuracies in the personal data we hold about you.
Erasure: You have the right to request the deletion of your personal data, subject to certain legal obligations.
Objection: You have the right to object to the processing of your personal data for direct marketing purposes.
Data Portability: You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us at info@theemergencyelectricians.co.uk or 07703295654.
5. Data Security
We have implemented appropriate technical and organizational measures to safeguard your personal data against accidental loss, destruction, or damage, and against unauthorized access, use, alteration, or disclosure.
6. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including the purposes of satisfying any legal, accounting, or reporting requirements.
7. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
The Emergency Electricians
07703295654